Complaints Policy

Should you have a complaint about the service AYC Financial have provided we have set out for you our process for dealing with any complaint and your options.

We always endeavor to provide out customers with an exceptional level of service. However in the unlikely event that you should have a complaint then please call us at any time to discuss and we will try to resolve any issues in a timely and satisfactory manner. However we should point out at this stage that we cannot be responsible for any problem arising from the following circumstances:-

  • The customer has supplied incorrect information.
  • Costs that cannot be recovered where a vendor has withdrawn from any sale.
  • Any costs arising from a valuation the fails to meet expectations.
  • Any costs where a lender has initially offered finance but finds they cannot offer funds later in the process, for whatever reason.
  • No organisation can guarantee funding, therefore where finance is not secured, this is not acceptable grounds for complaint.

Where a dispute cannot be resolved verbally you should provide a written complaint that outlines the details of the complaint and why you believe you have grounds for complaint. We will respond within 3 working days.

We are commited to resolving any complaints about our service through our complaints procedure, however in those rare cases where a customer remains dis-satisfied we will issue a "final response" letter. This will allow you to pursue the matter further via any relevant independent adjudicator such as the Financial Ombudsman.


Tags:-